Refund Policy

ORDER CANCELLATION

All of our beds are handmade to order. You can cancel your order for a full immediate refund at any time before it is placed into production. Please contact us as soon as possible via WhatsApp or phone to arrange cancellation.

DAMAGES & FAULTY ITEMS

Please inspect your products upon delivery. If you find any damage or missing parts, contact our customer services immediately (within 48 hours). We will arrange a repair, replacement parts, or a full replacement. Issues reported after 48 hours may not be eligible for replacement.

Under the Consumer Rights Act 2015, you have the right to reject a faulty item for a full refund within 30 days of delivery.

NON-RETURNABLE ITEMS

Because all beds, mattresses, and headboards are upholstered and constructed to your bespoke specifications (size, fabric, and color), they are non-returnable once delivered in acceptable condition, except where faulty or damaged.

REFUND PROCESSING

Refunds are processed back to your original payment method within 14 days of cancellation or of us receiving returned goods.